Note: All prices are in Australian Dollars (AUD)
This refund policy is included in our terms and conditions.
We do NOT offer refunds for:
Change of mind after partially or fully completing the application process. Change of mind includes, but is not limited to:
• no longer needed,
• found it cheaper somewhere else,
• you bought the wrong type of police check
• your employer wants to pay for it
• your employer wants you to use a specific provider.
• Data entry errors made by you when entering your details into the application for a criminal history check;
• Checks already submitted to the Ministry of Justice
• Submissions for checks we are not authorised to process;
• Duplicate submissions;
• Lack of detail provided you when inputting your details into the application for a criminal history check;
• False/Incorrect information provided in the application for a criminal history check;
• Not completing the online application process
We cannot expedite the police check process and do not offer refunds if you do not receive your police check in time for an application you might be lodging. Ensure you allow yourself plenty of time.
This policy is subject to the terms and conditions of the Agreement entered into with (website) to provide its services.
To apply for a refund email: firstname.lastname@example.org
include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund.
Your claim will be assessed by our team and you will be advised the outcome via email in five business days.
We cannot expedite the police check process.
We will use our best endeavours to provide information to you in a timely and expeditious manner.
Whilst we have endeavoured to ensure that the content and material on our site is free from error we do not warrant its accuracy, adequacy or completeness or that it is suitable for your intended use. Our site may not be continuously available.
We may change, suspend, limit, restrict or discontinue any aspect of our site at any time including the availability of and access to any feature, services, records or other material on our site without notice or liability.